Once a contract for one or more products is executed with Softvoyage, a relationship begins with the implementation team. A project manager from Softvoyage is assigned to the client and a kick-off meeting is held. From there, the client is carefully guided with a step-by-step approach through everything that needs to get done to bring their system live in the environment that is suitable for them.
In the kick-off meeting, all documents are provided to the clients. Furthermore, depending on the options selected, a time-line is approximated along with the number of resources required, if any.
Bottom line, it is very important for clients to know that Softvoyage is committed to customer care and that all implementations are taken seriously while keeping in mind that solid relationships are at the base of a successful business.
The project flow from beginning to end of an implementation is illustrated here: